GSO ISO/IEC TR 20000-3:2010
Gulf Standard
Current Edition
·
Approved on
31 October 2010
·
Information technology – Service management – Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
GSO ISO/IEC TR 20000-3:2010 Files
English
24 Pages
Current Edition
Reference Language
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GSO ISO/IEC TR 20000-3:2010 Scope
ISO/IEC 20000-1 specifies a number of related management processes. This part of ISO/IEC 20000 provides
guidance and commentary on scope definition and applicability of ISO/IEC 20000-1 to enable the service
provider to fulfil the requirements specified in ISO/IEC 20000-1.
This part of ISO/IEC 20000 assists the service provider who is planning service improvements or preparing for
a conformity assessment against ISO/IEC 20000-1. It can also assist the service provider who is considering
using ISO/IEC 20000-1 for establishing a service management system (SMS) and who needs specific advice
on whether ISO/IEC 20000-1 is applicable to its circumstances. Finally, it shows how to define the scope of an
SMS based on practical examples.
This part of ISO/IEC 20000 gives a list of main points on stating scope, on the applicability of
ISO/IEC 20000-1 and on demonstrating conformity to ISO/IEC 20000-1. It also includes examples of scope
statements, which vary according to the service provider’s circumstances.
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